Payments by PayPal or Stripe only. Rad Patch Co never receives your credit card information.
Orders are typically dispatched within one week of purchase. This may not apply to pre-orders and made-to-order items, in which case, see the individual items for details.
All orders will be sent via UK 1st Class or Airmail, unless otherwise stated*.
These delivery services are uninsured and no tracking will be available. I cannot be held responsible for lost or damaged parcels shipped using the standard service.
An insured and trackable delivery service (requires a signature upon receipt) is available at an additional cost for both domestic and international customers - please add 'Upgrade Shipping' to cart when ordering. This service covers the value of your order against loss or damage. Also, we can see exactly where the package is using the tracking reference and if for some reason, the package cannot be delivered, it will be returned to me.
[*Embroidery Art items are typically shipped using the insured/tracked service by default, due to the value of the items. Please see the individual item description to see if this service is included.
UK orders over £20 may be sent via 1st Class Signed For, at my discretion. However, this service is still not trackable or insured.]
UK 1-3 working days from dispatch. International 5-20 working days from dispatch.
Although these estimates are usually correct, unfortunately, I am unable to guarantee delivery times. This all depends on the mail carrier service and it’s current delay status. If needed for a specific date, please order in plenty of time, particularly customers outside of the UK.
Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns and Exchanges:
I don’t accept returns, exchanges or cancellations, but please contact me if there’s a problem with your order.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Rachel Alveston, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.